Fraym was built to help fast-growing companies, development organizations, and government agencies succeed in Africa. Before Fraym, decision-makers had to rely on anecdotes, “gut feel,” or expensive primary data collection to make critical decisions. Fraym offers a better way: we provide localized data on communities and populations across all of Africa.

To do this, we weave together household survey data and satellite imagery with proprietary machine learning algorithms to produce hyper-local insights across Africa. This best-in-class data platform helps companies and organizations understand and reach specific populations.

Position Summary

The account manager will help Fraym’s clients adopt and use our powerful data products. You will play a major part in growing the company, and will focus on keeping clients happy and expanding important accounts. Specifically, you will work with our analysis and delivery teams to deliver Fraym products to customers—including custom analysis, online data tools, and direct access to databases. Your first goal is to make sure that people are delighted with their Fraym products and consistently receive actionable value. Your second goal is to figure out what else our customers need from Fraym, then make the upsell. You will be evaluated by how successfully you are able to maintain and grow Fraym’s customer relationships.

Fraym is looking for someone who excels at helping people tackle complex business and organizational issues. We need someone who enjoys connecting with people and building lasting relationships. You should have at least some experience working with data and technology, as well as some sales experience or ability. Fraym works with customers in the private sector, the global development space, and the intelligence/security community. You may be assigned to support our customers in one or more of these areas, depending on your experience, interest, and aptitude. We will put you in a position for significant career growth.

Duties and Responsibilities

• Master Fraym’s product offerings, services, and potential impact. Be able to effectively articulate our unique value for companies and organizations focused on Africa.
• Be the “face” of Fraym for several concurrent customer engagements. This means you will work closely with the product delivery team to make sure that work gets done and customers are happy. You will have meetings/calls at least weekly with active customers, and will help the delivery team adapt our products to meet the client’s most important needs.
• Maintain relationships with Fraym customers. You’ll be assigned a subset of customers for which you are the point person. Through calls, meetings, visits, and other means, you’ll stay in touch with them, make sure they continue to use our products, and figure out other ways we can help address their evolving needs.
• Grow customer accounts. Your main goal is to learn what else customers need from Fraym, and to close new business to meet these needs. We will set targets together that you will meet every quarter.
• Work with the technical team to learn, refine, and improve our product offerings based on what you learn from our customers.
• Represent Fraym at appropriate events and meetings.
• Periodic domestic and international travel to visit existing, past, and prospective customers.
• Fraym is a fast-growing, venture-backed startup, and you should be ready and willing to pitch in on anything else that comes up.

Qualifications

• Demonstrated emotional and intellectual maturity. Fraym has many high-profile, influential customers, and you must become their trusted advisor.
• Successful track record of relationship management and/or business development in a relevant industry.
• Track record of taking ownership and initiative in your previous roles.
• Show us that you’re enthusiastic about joining a dynamic new company and being part of its growth and impact.
• Evidence that you can quickly become an expert in Fraym’s products and value for companies and organizations.
• Excellent communication and social interaction skills.
• Excellent written English (with relevant examples to demonstrate writing quality).
• Familiarity with African geography, politics, and development issues. Working experience in Africa a big plus. Proficiency in French is also a big plus.
• Excellent academic credentials with a relevant Bachelor’s or Master’s degree.
• Able to live and work in the Washington, DC metro area.

Benefits

• Competitive salary, with performance- and target-based bonuses.
• Competitive Benefit Package (Medical, dental, vision, unlimited vacation and more)
• Opportunities for significant career advancement and professional development in a fast-growing startup.

Contact

Please submit your application at fraym.workable.com. Direct questions to jobs@fraym.io.

Fraym recruits, employs, trains, compensates and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, family status, veteran status, and other protected status as required by applicable law.

Fraym was built to help fast-growing companies, development organizations, and government agencies succeed in Africa. Before Fraym, decision-makers had to rely on anecdotes, “gut feel,” or expensive primary data collection to make critical decisions. Fraym offers a better way: we provide localized data on communities and populations across all of Africa.

To do this, we weave together household survey data and satellite imagery with proprietary machine learning algorithms to produce hyper-local insights across the continent. This best-in-class data platform helps companies and organizations understand and reach specific populations.

Summary of Position

The Operations Associate supports senior management to ensure the company's day-to-day activities operate efficiently and effectively. In addition to supporting the general operations of the company, you will be tasked to help identify specific areas in which the company can improve financial and operational efficiency as well as implement new directives for growth. Being in a dynamic and fast-growing company, you will be supporting the recruitment of new talent and onboarding processes, as well as implementing new communications and processes in order to scale the company culture as efficiently as possible. Accordingly, you will help to manage all daily operations of the company, including scheduling, coordinating logistics and information technology for the office.

Duties and Responsibilities

• Provide a wide range of complex administrative and general support; liaise with active vendors; arrange travel plans and associated paperwork. Answer and route phone calls, mail and e-mail messages; optimize and maintain filing system(s); purchase and maintain inventory of supplies for the office.
• Provide operational support to the different teams, their managers and coordinate all initiatives and processes for optimization and/or implementation.
• Assist with recruitment and human resource functions (e.g. screening, scheduling, interviewing, evaluating, hiring) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving objectives within budget.
• Act as a liaison with the professional employer organization (PEO) and process new hire & benefit paperwork, including the coordination of annual Health Insurance Open Enrollment paperwork.
• Assist with regular accounts payable and accounts receivable processes, as well as accounting activities.
• Support the preparation of financial reports as needed.
• Assist with the management and monitoring of annual budgeting process and strategic plan development, ensuring that allocations are accurate and/or that fiscal practices are followed. Monitor and make suggestions for internal controls, as needed.
• As a lean, entrepreneurial company, flexibility and willingness to pitch in wherever needed is critical.

Qualifications and Requirements

• Excellent academic credentials: Bachelor's or Master’s Degree in Business, Operations, Finance, Accounting, or related field
• Strong technical foundation in corporate finance, budget management, and/or accounting experience with knowledge of generally accepted accounting principles is strongly preferred
• Highly motivated with sound judgment and critical thinking skills
• Results-oriented individual with a proactive and creative approach to problem solving
• Proven ability to successfully prioritize multiple, competing priorities with consistent attention to detail
• Excellent verbal and written communication skills
• Demonstrated interest in, or previous experience working in Africa and/or a start-up environment is preferred but not required

Benefits

• Competitive, market-based salary commensurate with experience
• Competitive Benefit Package (medical, dental, vision)
• Commitment to work-life balance
• Opportunities for career advancement and professional development in a fast-growing company.

Contact

Please submit your application at fraym.workable.com. Direct questions to jobs@fraym.io.

Fraym recruits, employs, trains, compensates and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, family status, veteran status, and other protected status as required by applicable law.

Fraym is a venture-backed geospatial data analytics company focused exclusively on the African continent. Our platform is the only source of hyper-local, population-centered data on Africa. Until now, decision-makers had to rely on anecdotes, “gut feel,” or expensive primary surveys to make critical decisions. Fraym offers a better way. We provide data and customized analysis for investors, companies, foundations, development and government agencies, and financial institutions.

The successful candidate will have a strong GIS and quantitative background, experience working with GISapplications (e.g.ArcGISorR), and an entrepreneurial mindset. Preference will be given to applicants with experience in remote sensing, machine learning, predictive analytics, and/or experience on the African continent.

This position will perform a range of duties including, but not limited to, the following:

• Working with large geostatistical datasets and large household surveys to expand, deepen, and refine the Fraym data platform.
• Building and adapting machine learning algorithms to detect geospatial features.
• Supporting customized client engagements (e.g., investors, corporates, policymakers, and development agencies).
• Preparing analytical products, including presentations, briefings, and other materials.
• Supporting the development of product offerings and capabilities such as machine learning applications and data subscription packages.

The successful candidate will have the following qualifications and skills:

• Bachelor’s or master’s degree in a related field.
• One or two years of work experience is preferred but not required.
• Training in satellite imagery analysis, spatial surface interpolation, network analysis, and/or other types of GIS analysis.
• Training in statistical methods and/or econometrics is preferred.
• Essential software skills: ArcGIS and/or R (e.g. sp and ggplot2 packages). Other software skills (e.g. Stata) are a definite plus.
• Outstanding communication and writing skills.
• Entrepreneurial mindset; confidence and can-do attitude; ability to advance discrete projects both independently and as part of a small team.
• Strong interpersonal skills and ability to interact with senior executives.

Fraym offers a competitive salary commensurate with experience and a full benefit package.

Interested applicants should send a resume, cover letter, and sample work product to r.morello@fraym.io.

Fraym recruits, employs, trains, compensates and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, family status, veteran status, and other protected status as required by applicable law.